At Vintispace, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we are here to help. Please read our Returns & Refunds policy below:
1. Return Eligibility
- In-store Purchases: You can return any unworn, unwashed, and unused items within 14 days of purchase, provided they are in their original condition with all tags and packaging intact.
- Online Purchases (if applicable): If we offer online shopping, items purchased online can also be returned within 14 days of delivery.
- Sale Items: Items purchased on sale or with a discount are non-refundable, but may be exchanged for a different size or item, subject to availability.
2. How to Return an Item
To return an item, please follow these steps:
- Bring the item(s) to our store, along with the original receipt or proof of purchase.
- Fill out a return form, available at the store, to process your return or exchange.
- If returning by mail (for online purchases), please contact us for return instructions and a return shipping address.
3. Refund Process
Once we receive your return and confirm it meets our policy criteria:
- A refund will be issued to the original payment method used for the purchase.
- Refunds may take 5–10 business days to process, depending on your bank or payment provider.
- If a refund cannot be processed to the original method (e.g., expired card), we may issue a store credit.
4. Non-returnable Items
Certain items are non-returnable, including:
- Items that are worn, damaged, or altered.
- Final sale items or items marked as non-returnable at the time of purchase.
- Gift cards.
5. Exchanges
If you wish to exchange an item for a different size or color, we can accommodate this, subject to stock availability. Please return the item following the procedure outlined above, and we will assist you in finding a suitable replacement.
6. Shipping & Handling Fees
Shipping and handling fees for returned items are non-refundable, except in the case of an error or damaged goods on our part.
7. Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately at +852 6718 9059 or @vintispace.com, and we will arrange for a replacement or full refund.
8. Contact Us
If you have any questions or need assistance with your return, please feel free to reach out:
Phone: +852 6718 9059
Email: @vintispace.com
We want to ensure your experience with Vintispace is positive, and we’re happy to assist with any concerns you may have.
This Returns & Refunds policy ensures clarity for your customers while protecting your business. Feel free to tailor it further to suit your store’s specific needs!